Terms & Conditions

1. Acceptance of terms

By booking a call, signing up for, or using the Rovik service, you agree to these terms. If you do not agree, please do not use the service.

2. Description of service

Rovik is an AI intake system: it answers inbound calls for a client business 24/7, qualifies the caller against a fixed set of questions, books the appointment onto the client’s live calendar, sends an SMS confirmation, and logs the record with a full transcript in a CRM. The service is offered in three tiers, which differ by call volume and number of locations covered — never by what the system can do. Every tier answers every call 24/7.

• Core — $697 USD/month. 1 location, 1 number, up to 200 calls a month.
• Growth — $1,197 USD/month. Up to 3 locations, one number per location, up to 600 calls a month.
• Command — $1,997 USD/month. Unlimited locations, one number per location, fair use of 1,500 calls a month.

There is no per-minute overage charge, ever. If a client consistently exceeds their plan’s call volume, Rovik will move them up a tier with advance notice rather than issue a surprise invoice.

3. Setup fee and founding partner programme

$1,000 USD one-time setup — $500 for our first three founding partners. The setup fee covers configuration, call-flow design and installation.

The founding partner rate is a trade, not a gift. In exchange for the reduced setup fee, a founding partner agrees at signing, in writing, to provide after sixty days of the system running successfully: a testimonial, permission for Rovik to use their real numbers as a case study, and up to two introductions. Those obligations arise only after that sixty-day period.

4. Payment

The setup fee and the first month are collected together on a single payment link, before any configuration work begins. Subscription fees are billed monthly in advance by Stripe thereafter. Failure to pay may result in suspension of the service.

5. Term and cancellation

Rate locked for 12 months. Cancel anytime. The monthly rate agreed at signing does not increase for twelve months from the start of service. A client may cancel at any time, effective at the end of the current billing period. On cancellation, calls route straight back to wherever they went before, and the client’s call records and transcripts are theirs to export.

6. No guarantee of specific results

Rovik is built to answer calls reliably and consistently. We do not guarantee a specific number of booked appointments, a specific conversion rate, or a specific amount of recovered revenue for any client — actual results depend on factors outside Rovik’s control, including the client’s own call volume, coverage area, pricing and market conditions. Figures shown on this website, including those produced by the revenue calculator, are calculated from numbers the visitor enters. They are illustrative, not a promise of results.

7. Acceptable use

The service may not be used for any unlawful purpose, or in a way that violates the rights of callers or third parties. The client is responsible for ensuring that the recording and handling of calls to its number complies with the law that applies to it and to its callers, including telemarketing and call-recording consent rules. Rovik configures the system to disclose recording at the start of every call and will adjust that disclosure at a client’s reasonable request.

8. Third-party services

The Rovik service is built on top of third-party providers, currently including Retell AI (voice), Twilio (telephony), GoHighLevel (CRM), Cal.com (scheduling) and Stripe (payments). Rovik is not responsible for outages or failures originating with these providers, though we will work to limit their impact on a client’s service.

9. Limitation of liability

To the maximum extent permitted by law, Rovik’s total liability for any claim arising from the service is limited to the fees paid by the client in the three months preceding the claim. Rovik is not liable for indirect, incidental or consequential damages, including lost profits or lost business opportunities.

10. Intellectual property

The Rovik system, including its scripts, workflows and underlying configuration, remains the property of Rovik. Clients receive the right to use the system for their own business, not to resell or redistribute it. The client’s own data — its call records, transcripts and contacts — remains the client’s.

11. Changes to these terms

If these terms change materially, the “last updated” date at the top of this page will change, and active clients will be notified directly.

12. Contact

Questions about these terms: contact@mail.getrovik.com.