Privacy Policy
Last updated: 2026-08-27
Who we are
Rovik (“we”, “us”, “Rovik”) installs AI intake systems for phone-first service businesses. This policy explains what information we collect through this website and through the Rovik service, and how it is used.
Information we collect
When you book a call. Our booking page is powered by Cal.com. When you book, Cal.com collects your name, email address, contact number and the details of the appointment, along with the answers to the short set of questions on the booking form. See Cal.com’s own privacy policy for how they handle that data.
When you contact us. The contact form collects your name, company, email address and message. It is delivered by a third-party form-processing provider, which forwards it to our email address. This website has no database behind it and stores nothing itself.
When you use the calculator. The figures you enter into the missed-call calculator stay in your browser. They are not sent to us and are not stored anywhere.
When Rovik is installed as your intake system. Once the system is live for a client, inbound calls are answered and processed using Retell AI (voice), Twilio (telephony) and GoHighLevel (CRM). This includes call audio, transcripts and whatever the caller provides during the call — service needed, location, urgency and payment method. Callers are told at the start of the call that it is recorded, and why, before any question is asked. Payments are processed by Stripe; Rovik does not store full card numbers.
How we use it
- To deliver the service — answering calls, qualifying callers, booking appointments and confirming by text.
- To respond to enquiries sent through this website.
- To monitor and improve the system for a client, including reviewing call recordings and transcripts for accuracy and tuning the script.
We do not sell personal information to third parties.
Who we share it with
Information passes through the service providers named above (Cal.com, Retell AI, Twilio, GoHighLevel, Stripe, and the provider that delivers the contact form) strictly to deliver the service. Each operates under its own privacy policy and security practices.
Roles
For calls made to a client business’s number, that client is responsible for deciding why and how the information is used, and Rovik processes it on the client’s instructions. For information collected through this website, Rovik decides that itself.
Cookies and tracking
This website does not use analytics or advertising tracking cookies. Your theme preference — light or dark — is stored in your own browser and never leaves it. If anything about this changes, this policy will be updated to say so plainly.
Data retention
We retain call transcripts and CRM records for as long as needed to deliver and improve the service for an active client, and for a reasonable period afterwards in case of a dispute or where the law requires it. Contact us to request deletion of your information.
Your rights
You can request access to, correction of, or deletion of information we hold about you by emailing contact@mail.getrovik.com. If the information relates to a call you made to a client business, we will pass the request to that business and support it.
Changes to this policy
If this policy changes materially, the “last updated” date at the top of this page will change. Continued use of the service after an update means you accept the revised policy.
Contact
Questions about this policy: contact@mail.getrovik.com.